Carol had a disordered relationship with Richard Young while they were young. When she was nineteen, Carol became pregnant with Tessa. She married Richard, much to her parents' dismay, so that they could raise their daughter together. Richard's addiction to alcohol got the best of him and he abandoned his family. Carol found love again after Tessa finished college and eventually remarried.
Carol is an attractive middle-aged woman. She keeps up with her looks, never leaving the house looking unkempt. She has blonde hair.
Carol is a very controlling mother. She is traditional and prefers to rely on logic than what feels right. This is shown in her wanting Tessa to be with Noah for security rather than Hardin for love. She has an unhealthy need to always look socially acceptable and presentable. She can be overly critical to Tessa when she does something wrong and neglects her emotional needs.